Frequently Asked Questions
What types of flooring do you offer?
We offer a variety of flooring options, including hardwood, laminate, vinyl, carpet, custom design epoxy and tile. Each type has its own benefits and aesthetic appeal, and our team can help you choose the best option for your needs.
Do you provide free estimates?
Yes, we offer free estimates over the phone for all flooring projects. Our team will assess your space and provide you with an initial quote based on your selected materials and installation requirements.
Understanding the Process
How long does the installation process take?
The installation timeline varies based on the type of flooring and
the size of the area. Typically, installations can take anywhere from a few hours to several days. We’ll provide you with a timeline
during the estimate process.
Can we live in our home during the remodel/installation process?
It is possible to stay in your home during the installation process. We have solutions for dust mitigation, attention to detail. and accurate scheduling, so we have the ability to transform your space while you live in it.
Hardwood Flooring
How do I maintain hardwood floors?
To maintain hardwood floors, regularly sweep or vacuum to remove dirt and debris. Use a damp mop with a
hardwood-specific cleaner for deeper cleaning, and avoid excessive water. We offer a complimentary service
to detect water long before it's and issue
Can hardwood floors be refinished?
Yes, hardwood floors can often be refinished several times throughout their lifespan. This process can restore their original beauty and extend their life.
Carpet
What types of carpet do you offer?
We provide a range of carpets, including plush, Berber, frieze, and commercial-grade options. Each type has different
textures and durability levels.
How often should I replace my carpet?
With proper care, carpets can last anywhere from 5 to 15 years. Signs that it may be time for a replacement include visible wear, staining, or a persistent odor.
Vinyl and Laminate
What is the difference between vinyl and laminate flooring?
Vinyl flooring is made from synthetic materials and is waterproof, making it ideal for moisture-prone areas.
Laminate flooring mimics the look of hardwood or stone but is made from composite materials. Both are durable and
easy to maintain.
Can I install vinyl or laminate flooring myself?
While DIY installation is possible, we recommend professional installation to ensure proper alignment and longevity. Our team is happy to assist with installation.
Tile Flooring
Are tile floors cold in the winter?
Tile can feel cold to the touch, especially in winter. However, you can use area rugs or consider installing electric heating beneath the tile for added comfort.
How do I clean and maintain tile flooring?
Tile floors can be easily cleaned with a damp mop and a mild detergent. Regularly sweeping or vacuuming will also help keep dirt and debris at bay. We also offer cleaning services to help keep your grout looking new.
Warranty and Returns
Do you offer warranties on your flooring products?
Yes, we offer warranties on our flooring products and
installation services. Specific terms vary by product, so please ask our team for details.
What is your return policy?
We strive for customer satisfaction. If you’re not satisfied with your purchase, please contact us within 30 days of installation to discuss your options.